Privacy Policy

Chunx ("we," "us," or "our") operates the website [https://chunxfood.com] and mobile application (the "Platform"). We are committed to protecting your privacy and personal data in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), Information Technology Act, 2000, and other applicable Indian laws.

1. Information We Collect:

  • Personal information: Name, email address, phone number, delivery address, billing details.
  • Payment information: Processed securely via third-party gateways (we do not store card details).
  • Technical data: IP address, browser type, device info, usage patterns (cookies, analytics).
  • Other: Feedback, order history, preferences.

2. How We Collect Information

  • We directly collect information from you through registration, orders, and contact forms.
  • Automatically (cookies, server logs).
  • We also receive data from third parties such as payment processors and logistics partners.

3. Purpose of Collection and Use: We use your data for:

  • Process orders and deliver products.
  • Provide customer support.
  • Send order updates and promotions (with consent).
  • Improve our services and prevent fraud.
  • Comply with legal obligations.

4. Consent By using our Platform or providing information, you consent to collection, processing, and sharing as described. You can withdraw consent (subject to legal/contractual limitations) by contacting us.

5. Sharing of Information We share data with:

  • We share information with service providers such as payment gateways, delivery partners like Delhivery/BlueDart, and cloud hosts.
  • Legal authorities if required. We do not sell your personal data.

6. Data Security: We use reasonable security measures (encryption, firewalls, access controls) to protect data. However, no transmission is 100% secure.

7. Data Retention We retain data only as long as necessary for the purposes above or as required by law (e.g., 7 years for tax records).

8. Your Rights Under the DPDP Act, you may have rights to access, correct, erase, or restrict processing of your data. Contact us to exercise these.

9. Cookies & Tracking We use cookies for functionality and analytics. You can manage preferences via browser settings.

10. Children's Privacy Our services are not directed at children under 18. We do not knowingly collect data from minors.

11. Changes to Policy We may update this policy. Changes will be posted here with the updated date.

12. Contact Us

For queries:

Email: feedback@chunxfood.com

Contact Number: 8076599162

Address: Gurugram, Haryana.